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- Statistics about the customer distribution, performance of the administrators –
- The statistics for system effectiveness can be optimized.
- The collected data followed online and system parameters change during operation. A journal for daily events, measuring daily efficiency.
Ticket design module
- The ticket image can be edited and the information altered according to individual needs Totem surface design module
- The teller interface can be completely customized by the system, making it fully adaptable to the client’s image surface. The designer platform can contain images, text, flash animations, different fonts and colors. In addition, the resolution is set, depending on the totems placed monitors, in portrait or landscape orientation.
Appointment booking module
- The customer chooses through a call center or website the most appropriate customer service office, receives a phone number (via SMS to the given phone number). In this way arriving on time at the customer service, you can arrange your affairs without delay.
- The administration module provides an efficient way of changing or setting the system parameters, managing users and permission related tasks. SMS sending module
- Sending messages directly to the client system. When client makes an appointment and provides his/her phone number within the booking data the system can acknowledge by sending an SMS.
- Showing numbers, displaying multimedia content and making an announcement in the customer area. The software module provides an opportunity to replace the central segment LED displays with high resolution LCD display.
- In the system, applications and clients are based in the fully web-based technology, so for their use no software components are necessary
Customer Identification (VIP)
- The system also identifies possible VIP customers, so when called these clients have advantage over other clients. Identification with magnetic stripe, chip, contactless card or a virtual keyboard.
Customer satisfaction module
- The client can rate the quality of the service with one touch, which provides valuable feedback for the HR management, making the customer service operation even more efficient.
Mobile phone use
- Mobile application allows reserving time in the system options or requesting tickets directly to the designated account. In case of direct ticket request, the system can ensure that the client will not show up before the calculated waiting time.
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